19230 E Country Club Dr, Aventura, FL 33180
Mon - Sun: 9:00 am - 07:00 pm
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
We issue an invoice for a $50 prepayment to confirm your reservation, which must be paid by 12:00 PM the day before the scheduled cleaning (this amount will then be deducted from the total bill). If you cancel the cleaning on the day of the service, the $50 will be considered a non-refundable deposit.
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Depending on the size of the apartment, as well as the type and urgency of the cleaning, we usually assign 1–3 people, sometimes more. If you’re on a recurring schedule, we’ll do our best to match you with the same person moving forward.
Yes, they are included. We use professional, high-quality supplies. But if the client prefers to use their own brand, we can discuss that. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra services (ex. window washing, carpet cleaning etc). Completed Tasks:
- Floors cleaned
- Dust wiped from surfaces
- Bathroom/shower cleaned
- Toilet cleaned
- Kitchen cleaned
- Microwave cleaned
- One load of laundry done (if needed)
- Bed linens changed (if needed).
